Dear Business Partners,
Greetings of the day,
This is Upender working with Systel Inc, My mail is regarding a job opportunity with one of our client @ Redmond, WA for a 12 months contract. Below is the job description please go through it and do let me know any suitable consultants available with you.
Position: Microsoft Dynamics AX Consultant
Location: Redmond, WA
Duration: 12 Months
This position requires scripting skills in VB Script and X++, with experience in PowerShell 2.0 being a plus. The candidate must have strong troubleshooting skills and experience supporting large AX deployments.
Customer Issue Resolution & Responsiveness
- Candidates must have an understanding of IT environment, and have demonstrated skills designing and developing technology in area(s) of specialization to solve business problems.
- Strong knowledge of the Software Development Life Cycle methodology.
- Lead & manage multiple projects.
- Ability to understand and analyse issues and uses judgment to make decisions.
- Define and understand the customer issue by creating the adequate reproduction scenarios.
- Research, troubleshoot, develop and implement a workaround (if needed) and gain agreement from customer on problem resolving.
- Act as the Third tier support to take the escalation and solve the customer issue.
- Working on multiple initiatives.
- Drive the implementation of continuous improvement activities including new support tools and automation.
- Responsible for maintaining the highest levels of systems availability, data delivery and availability, and customer satisfaction for all assigned systems.
- Strong problem solving & troubleshooting skills.
- Responsible for end user satisfaction with complete accountability of meeting the defined Service Level Agreements.
- Strong analysis and customer service skills with sound problem solving, judgment and decision-making skills
Effective Communication & Collaboration
- Drive the communication with the customer to ensure the customer has confidence on problem resolution provided by Microsoft.
- Collaborate with cross-group peers both proactively and reactively.
- Produce quality documentation and share with the appropriate team members and tech lead as appropriate.
- Communication w/ customer to ensure proper understanding of their situation and their desired resolution in order to assure appropriate response.
- Collaborate with project team and develop IPs.
Operational Precision
- Adhere to published queue or call back schedule and be available for on-call duty, as necessary.
- Use appropriate documentation and utilization tracking methods to account for time.
- Manage and prioritize your workload while keeping team members and management appropriately informed.
- Ability to read, interpret and/or develop Technical specifications, diagrams and database schema.
- Participate in and contribute to Release activities including Spec reviews
- Understand and contribute to effective Monitoring of the critical components of the System.
- Ongoing status updates to customer to ensure they are aware of progress made throughout the resolution process.
- Prioritize incoming service requests to ensure issues are handled in the appropriate timeframes.
Areas of Expertise
Dynamics Axapta:
- Object Oriented Programming and Design experience
- Axapta Configuration skills
- Axapta Installation and performance troubleshooting skills
- Axapta Enterprise Portal Development and Maintenance Experience
- MorphX development Suite
- X++ development and maintenance Experience
- Four or more years of ERP development experience
- Programming in C# - Experience in developing and sustaining the applications in ASP .NET
Desirable Skills :
• .NET Tools and Technologies - experience of leveraging the same and designing, architecting, implementing and deploying Line of Business Applications.
• Databases: Candidates must have Database skills for SQL Server Development, 64 bit implementations and Performance Tuning.
• Must have Graduation Degree
• Highly proficient & solid Customer facing Project experience involving technical consulting, solution support / sustenance, project envisioning, planning, development and deployment in one of the areas mentioned in Section II.
• Must have a proven record of delivering technical solutions and sustenance support.
• Must have 8+ years of related technology experience
• MCSE/MCP/MCTS/MCITP/PMP Certified in at least one of the Microsoft Technologies is an added advantage.
• MOF/ITIL certification is an added advantage.
Warm Regards,
Upender K
__________________
Sr. Resourcing Specialist
SYSTEL INC | Atlanta, GA
Direct - 678-250-9868
Toll Free: +1-888-8SYSTEL (879-7835) x 257
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