[REQ ID-10849]{P-R} Need - Sr. Remedy Administrator

Hello,

Very Good Morning! Hope you are doing well!

Position: Sr. Remedy Administrator
Location: Austin, TX
Duration: 1 Year

The qualified candidate will be responsible for Remedy System Administration including the configuration and maintenance of Production, QA and Development Remedy ITSM 7.5 environments.  Provides advisory/consultative expertise for the major ITSM components to ensure consistent and pragmatic usage, integration, and customization in accordance with best practice.

Provide Remedy Administration support for service request, incident, problem, and change tickets, which includes research, resolution and communication

Must Have:

Recent (5-7 years) experience with Remedy Administration – both AR System Administration (7.x) and ITSM Application (7.5) Administration
Solid understanding of the ITSM 7.5 modules (IM, CM, PM, AM, SLM) and Atrium CMDB 2.x
Must have built Remedy applications using Remedy Objects.
Experience managing Remedy in a Server Group environment
Solid knowledge of ITIL
Solid knowledge of Remedy Notification Engine
Solid knowledge of Remedy Action Request System (ARS) data model
Solid knowledge of Remedy ITSM 7.5 workflow and screen / object navigation
Solid knowledge of Support Group administration – including, but not limited to, member and associate member nuances, functional roles, impacts on ticket assignment, notification (email, paging), on-call management, and People Profile interaction.
Solid knowledge of Permission Groups and their impact on ITSM Application functionality
Solid knowledge of Operational Categories, Product Categories, Resolution Categories, and Assignment configuration, including interaction with Support Group and ITSM Applications (Incident, Change, Work Order)
Solid knowledge of the Atrium Integration Engine (AIE) and/or next generation Atrium Integrator
Demonstrated ability to maintain Service Request Definitions (SRDs) and Service Request Catalogs
Solid knowledge of backed Remedy Database Table Structure and their interactions
Previous experience working with BMC Support Central – managing issues and directing change (RFC – Request For Change) via BMC CAB (functioning as Customer Change Agent).
Good customer presentation and project management skills (including good listening and customer interaction skills)
Basic Unix/Linux System administration skills
Intermediate SQL and PL/SQL experience
Effective technical writing and documentation skills • Strong organization and communications skills; must clearly communicate technical issues and resolutions to key stakeholders, both orally as well as in writing
Excellent analytical and problem-solving abilities
Be available for 24x7 on call support

Look forward to hear from you!

Thanks & Regards

Vineetha Nath
__________________

Sr. Resourcing Specialist
SYSTEL INC | Atlanta, GA
A certified (MBE) Minority Business Enterprise
Office: 678-250-9864
Email: vineethat@systelcomputers.com

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