[REQ ID-10591]{P-R} Job Opportunity : Need for ITSM 7.6 Service Request Management @ St Louis, MO

Hi,

 

Hope you are doing great,

 

Please do let me know your interest for the below requirement.

 

Position: ITSM 7.6 Service Request Management

Location: St Louis, MO

Duration: 6 Months

 

Description:

 

•    Work with business and IT partners to gather SR Requirements

•    Provide solutions and engage Process teams to minimize custom build outs and leverage out of the box functionality

•    Design, develop, and test SR's using SDLC best practices

•    Promote and test SRs through Dev, QA, and Production

•    Provide production support and incident management for SRs

•    Create simple to complex work flows with Remedy 7.6 SRM to fulfill business needs

•    Ensures that documented requirements meet quality standards

 

Required Skills:

 

•    Candidate must have 5+ of SRM design and build experience

•    Candidate must have prior experience in ITSM 7.6

•    ITIL foundation preferred

•    Experience with Advanced Interface ("AI")

•    Excellent analytical and data interpretation skills.

•    Demonstrated technical and business acumen.

•    Has an excellent working relationship with Global Process Owners and Process Management team

Warm Regards,

Upender K
__________________

Sr. Resourcing Specialist
SYSTEL INC | Atlanta, GA
Direct - 678-250-9868
Toll Free: +1-888-8SYSTEL (879-7835) x 257

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