Hello,
Very Good Morning! Hope you are doing well!
We have the below job opportunity with our direct client. Please find the details below
Position: Change Manager
Location: Chester brook, PA
Duration: 6+ Months
Roles and Responsibilities:
Execute the change management process in accordance with the process of record and apply a structured change management approach and methodology for change submissions caused by incidents, projects and any other change efforts
Work with CCB members in process improvements
Assess Request for Changes (RFC) for Infrastructure and application changes.
Receive, log and allocate a priority, in collaboration with the Submitter, to all Change Requests (CRs);
Validate content for all Change Requests (CRs) and work with Submitter to address gaps for CRs that are incomplete. Collaborate with Claims Business Liaisons to assess business and technical impact of changes to the Claims infrastructure
Coordinate with infrastructure and application teams to create ticket in ITSM to ensure code release or installation is moved to production
Collaborate with representatives from other Claims Service Management disciplines (Configuration, Problem, Release, Service Desk, etc.) to assess change impacts
Utilize the system of record to document all changes submitted regardless of status
Circulate all CRs to Change Advisory Board (CAB) members in advance of meetings to allow prior consideration
Ensure required resources for CAB are invited and understand expectation of attendance and any materials required to ensure the disposition of the CRs
Convene approvals for Emergency Change (EC) meetings for all urgent CRs
Represent and document all IT interactions in minutes at all CAB meetings
Execute the change management process based on the responses of the CAB
Coordinate with all necessary parties to perform scope, testing and implementation, in accordance with schedules
Work with Submitter and Implementer to ensure the update of the CR in system of record reflects all progress that occurs, including any actions to correct problems and/or to take opportunities to improve service quality
Review (Post Implementation Review) all implemented CRs to ensure that they have met their objectives
Refer back any that have been backed out or have failed and assist Change and Submitter on analysis of root cause
Review all outstanding CRs awaiting consideration or awaiting action and work with Requester and Implementer to address disposition
Ensure all CRs are closed in a timely manner manage the aging of the CR queue
Produce regular and accurate management reports on CRs
Escalate identified potential risks, provide guidance on solutions to address the risks and anticipated points of resistance, and develop specific plans with the change requester, submitter, and implementer of the CR to mitigate or address the concerns
Provide support if required on the execution of change plans by assigned resources and verify successful completion
Perform change process reinforcement mechanisms to ensure that Service Level Agreement (SLA) is met
Mentor and train others on the effective use of the Enterprise Change Management practices and tools
Perform reporting activities for daily, weekly and monthly communication meeting with internal team and / or customer
Experience:
Must exhibit strong organizational and scheduling skills
Familiar with ITIL processes, policies, tools (BMC Remedy) and procedures
An understanding of how people go through a change and the change process; experience with ITIL process for change management and the use of a process framework
Familiarity with project management approaches, tools and phases of the project lifecycle
Exceptional communication skills – both written and verbal
Able to work effectively at all levels in an organization
Problem solving and root cause identification skills
Analytic and decision making abilities
Must be a team player and able to work with and through others
Ability to influence others and move toward a common vision or goal
Experience with change management process and standardization
efforts - previous change management experience is a plus
Demonstrate dedication to organizational improvement and excellence
Excellent listening, interpersonal, and oral communication skills
Excellent understanding of the change management process objectives
Ability to effectively prioritize and execute tasks while under pressure
Logical and efficient, with keen attention to detail
Highly self-motivated and directed
Strong leadership skills
Ability to navigate the organization
Will need to be comfortable with making decisions with management.
Facilitator will need to be comfortable driving meetings that contain management/leadership membership.
Prior experience executing the Change Management process is strongly desired
Qualifications
Bachelor degree or equivalent in a relevant discipline
5 - 7 years of IT industry experience or equivalent technical or operational management experience
ITIL foundation certification is mandatory
Experience and knowledge of change management principles and methodologies Experience with global/multiple location deployments and change management activities
Experience with ITSM tool (BMC Remedy) preferred and beneficial
Experience with Microsoft tools (excel, word, PowerPoint)
Look forward to hear from you!
Thanks & Regards
Vineetha Nath
__________________
Sr. Resourcing Specialist
SYSTEL INC | Atlanta, GA
A certified (MBE) Minority Business Enterprise
Office: 678-250-9864
Email: vineethat@systelcomputers.com
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