[REQ ID-9968]{P-R} Immediate Need for Remedy Administrator, TX

Hello,

 

Role: Remedy Administrator
Location: Dallas, TX
Duration: 12months

 

 
JD is as follows

 

·         Experience using Remedy applications on BMC Remedy AR System v7.0.1, ITSM 7.5 or higher
·         Perform Remedy workflow configuration (custom workflows) using a GUI
·         Experience in modification and management on existing Remedy interfaces (e.g., Asset Database, Parent-Child Case Templates, etc)
·         Working knowledge of Helpdesk, Service Desk, ITSM and asset management applications
·         Ensure appropriate access to data within the Enterprise database is provided to users, familiar with Remedy admin functions including user account maintenance, group memberships, notifications, CTIs
·         Ability to understand and create process workflow documentation and charts
·         Maintain documentation on remedy workflow models, data definitions, functions, operating procedures and system specifications/configurations and daily database maintenance
·         Participate in Design Reviews
·         Experience with business and systems analysis & must be able to work with minimal requirements specification
·         Provide technical support to team members or end-users and also provide support to resolve operational problems
·         Excellent verbal and written communication skills, strong interpersonal skills and extremely detail oriented and process driven
·         Soft Skills: Good communication, analytical and presentation skills, problem solving skills and learning attitude

 

 

 

 

 

Warm Regards,

 

Saibaba P
__________________
Sr. Resource Specialist
SYSTEL INC | Atlanta, GA
Office: +1-678-250-9859
Email:saip@systelinc.com
Toll Free: +1-888-8SYSTEL (879-7835) x 326