[REQ ID-10015]{P-R} Voice Network Engineer // Hartford, CT/ Jersey City/ NJ and Minneapolis, MN. // 6-12 Months.

Dear Associate,

Hope you are doing well.

I am trying to reach you regarding an opportunity for “Voice Network Engineer” Position based in “Hartford, CT/ Jersey City/ NJ and Minneapolis, MN. ” and the description and Skills required are copied below.

Please revert back to me if you are available & interested in below opportunity with word version of your resume, best time & number to contact them along with the hourly rates. Please feel free to contact me to discuss more about this opportunity.

 

This is a very high priority and urgent req. Need resumes urgently.

 

 

Position           : ICM Routing / Voice Network Engineer

Location          : Hartford, CT/ Jersey City/ NJ and Minneapolis, MN. 

Duration           : 6-12 Months

 

 

The position entails working in a complex, multi-vendor environment engineering, supporting and maintaining call center routing.   The qualified candidate will have in-depth understanding of advanced multi-site ICM management and scripting, call center operations and technologies, various enterprise and carrier call routing technologies and reporting. 

This position requires advanced knowledge of Cisco ICM, MS SQL server and database technology, along with experience dealing with carrier TDM and SIP networks (Verizon, AT&T, etc.). Understanding of Avaya Call Center technology to include vector programming, CMS, and translation routes, along with Cisco CallManager (CUCM) is a plus.

 

Responsibilities include managing and administering development and production in the ICM environment and carrier SIP trunking for enterprise including:

 

• Configuration
• Scripting
• Monitoring (integration with existing systems as well as expanding for ICM specific needs)
• Troubleshooting
• Capacity management/planning
• Data integrity/health
• Security requirements
• Reporting / Data Analysis

 

 

Qualifications

• BS in Computer Sciences or related field.
• 5+ years experience working in call center environments supporting large organizations on ICM platforms. Cisco ICM scripting experience, Cisco Translation Routing experience and knowledge of Cisco Network Interface Controller.
• 5+ years Cisco ICM installation, administration and troubleshooting experience
• 5+ years experience with Cisco translation routing and CTI applications
• 3+ years configuring and maintaining MS Windows Servers and MS SQL server experience.
• Ability to analyze complex information and participate in drawing relevant conclusions.
• Ability to be flexible in order to accommodate for the necessary team initiatives.
• Ability to work independently as well as part of a team.
• Excellent organizational skills to facilitate the coordination and completion of multiple and varied requests
• Written and oral communication skills that allow clear and concise presentation of conclusions and recommendations to a variety of audiences.
• Self-starter with the ability to be effective in a large,complex and highly matrixed organization.
• Ability to focus on both the details and "big picture" at the same time
• Problem solving skills
• Knowledge of the healthcare industry and call center business operations is a plus

 

 

 

Warm Regards,

 

Bhageerath M

__________________

 

Resource Manager

SYSTEL INC | Atlanta, GA

Office: +1-678-250-9845

 : Speak2bhageeratha

 

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